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Privacy Policy


Your privacy has always been important to us at John M. Roberts manufacturing jeweller. This document explains the types of information we collect from our clients, and how we use that information. It also provides details about your privacy rights and our obligations to you under the Commonwealth Privacy Act 1988.


Collection of your information

Personal information is any information about you that identifies you or by which your identity can be reasonably determined. This includes that information taken over the phone regarding payment of deposits, credit card details, and enquiries received online through email and electronic transmission.


Use and disclosure of your personal information

Collecting your personal and sensitive information is essential for John M. Roberts manufacturing jeweller to be able to conduct its business of providing you with the very best quality jewellery. We will use your information only for the purposes of providing our services to you and only for another reasonable purpose if it is directly related to the provision of our services. By collecting your information we can:

  • Ensure all records of your purchase history are accurate ;
  • Ensure all inspections and valuations are completed in a correctly and in a timely manner; and
  • Provide continuity of service.



John M. Roberts manufacturing jeweller will continue to treat your confidential information responsibly and ethically as we have always done so. You are not obliged to provide any details to us. However, failure to do so will result in us being unable to provide some services to you.


How can you gain access to your personal and sensitive information?

You can request access to your information. Further, if you believe that any information we have about you is incorrect or out of date, you may request that we correct that information.

Your request is however subject to several exceptions allowable by law. If we deny you access to your information we will provide reasons to you.

To request access to your details, or any information, you may write to us, telephone us or contact us online and request:

(1) a copy of our Privacy Policy; and /or

(2) a form requesting access to, or correction of, your information.


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